Shipping Policy

Effective Date: 12 June 2024

Eagle Vale
Operated by Prestige World Wine Pty Ltd
Address: 199 Roennfeldt Road, Greenock, South Australia 5360, Australia

1. Introduction

Thank you for shopping at Eagle Vale. This shipping policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our website. By placing an order on our website, you agree to the terms set forth in this shipping policy.

2. Shipping Carriers

We use Australia Post and Aramex as our primary delivery carriers. Occasionally, we may use other delivery companies based on availability and specific conditions.

3. Shipping Process

The shipping carrier for your order will be automatically selected by our system based on your shipping address and other relevant conditions. This is done to ensure the most efficient and timely delivery of your order.

4. Shipping Costs

Shipping costs will be calculated and displayed at checkout based on your shipping address and the size and weight of your order. Any applicable shipping fees will be added to your order total before you complete your purchase.

5. Delivery Time

Delivery usually takes between 7-14 working days from the date of dispatch. However, delivery times may vary due to unforeseen circumstances such as extreme weather conditions, carrier delays, or other factors beyond our control.

6. Order Processing Time

Orders are processed and dispatched within 1-7 business days after payment is received.

7. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your order. You can use this link to get the most up-to-date information on the status of your delivery.

8. Delivery Issues

8.1 Delayed Deliveries

While we strive to ensure timely delivery, there may be delays beyond our control. If your order has not arrived within the estimated delivery time, please contact us at with your order number, and we will assist you in tracking your order.

8.2 Incorrect Address

It is your responsibility to provide accurate and complete shipping information at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize that you have provided an incorrect address, please contact us immediately at If your order has not yet been dispatched, we may be able to update the shipping information. However, if the order has already been shipped, we cannot guarantee that the address can be changed.

8.3 Lost or Damaged Orders

In the event that your order is lost or damaged during transit, please contact us at We will work with the carrier to resolve the issue and may offer a replacement or refund at our discretion.

9. Shipping Restrictions

We currently only ship to addresses within Australia. We do not ship to international addresses at this time.

10. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at:

Postal Address: 199 Roennfeldt Road, Greenock, South Australia 5360, Australia

By placing an order on our website, you acknowledge that you have read and understood this shipping policy and agree to its terms. If you do not agree with this shipping policy, please refrain from making a purchase.

Prestige World Wine Pty Ltd
ABN: 44134 367 687
ACN: 134 367 687

Last updated: 12 June 2024