Privacy Policy

Effective Date: 12 June 2024

Eagle Vale
Operated by Prestige World Wine Pty Ltd
Address: 199 Roennfeldt Road, Greenock, South Australia 5360, Australia


Prestige World Wine Pty Ltd (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you how we collect, use, and protect your personal data when you visit our website, Eagle Vale (“website”), and interact with our services. It also informs you of your privacy rights and how the law protects you.

1. Data We Collect

We collect the following types of personal data:

Personal Identification Information

  • Name
  • Email address
  • Postal address
  • Phone number
  • Date of birth (for age verification purposes)

Financial Information

  • Payment card details
  • Billing address

Technical Data

  • IP address
  • Browser type and version
  • Time zone setting
  • Browser plug-in types and versions
  • Operating system and platform
  • Other technology on the devices you use to access this website

Usage Data

  • Information about how you use our website, products, and services

Marketing and Communications Data

  • Your preferences in receiving marketing from us and your communication preferences

2. How We Collect Data

We use different methods to collect data from and about you, including through:

Direct Interactions

  • You may give us your identity, contact, and financial data by filling in forms or by corresponding with us by post, phone, email, or otherwise.

Automated Technologies or Interactions

  • As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

Third Parties or Publicly Available Sources

  • We may receive personal data about you from various third parties and public sources such as analytics providers, advertising networks, search information providers, and data brokers or aggregators.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To process and deliver your order
  • To manage your account and provide customer support
  • To communicate with you about your orders, account, or services
  • To comply with legal obligations (such as age verification)
  • To administer and protect our business and this website
  • To deliver relevant website content and advertisements to you
  • To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences
  • To make suggestions and recommendations to you about goods or services that may be of interest to you

4. Data Sharing

We do not sell or rent your personal data to third parties. We may share your personal data with:

  • Service Providers: Companies that provide services to help us with our business activities such as shipping your order or offering customer service.
  • Professional Advisors: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • Regulatory Authorities: HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.
  • Third Parties in Connection with Business Transfers: If we undergo a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.
  • Law Enforcement: If required to do so by law, or in response to a request from law enforcement or other government officials, we may share your personal data.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Legal Rights

Under the General Data Protection Regulation (GDPR), you have the following rights in relation to your personal data:

  • Right to Access: You have the right to request access to your personal data.
  • Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
  • Right to Erasure: You have the right to request erasure of your personal data, where there is no good reason for us continuing to process it.
  • Right to Restriction of Processing: You have the right to request the restriction of processing of your personal data.
  • Right to Data Portability: You have the right to request the transfer of your personal data to you or to a third party.
  • Right to Object: You have the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
  • Right to Withdraw Consent: You have the right to withdraw consent at any time where we are relying on consent to process your personal data.

8. Exercising Your Rights

If you wish to exercise any of the rights set out above, please contact us at:

Postal Address: 199 Roennfeldt Road, Greenock, South Australia 5360, Australia

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

9. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.

10. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time in response to changing legal, technical, or business developments. We will notify you by email (if we have your email address) or through a notice on our website when we make any significant changes to this privacy policy. You are advised to review this privacy policy periodically for any changes.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Postal Address: 199 Roennfeldt Road, Greenock, South Australia 5360, Australia

By using our website, you acknowledge that you have read and understood this privacy policy and that you agree to its terms. If you do not agree with this privacy policy, you should not use our website.

Prestige World Wine Pty Ltd
ABN: 44134 367 687
ACN: 134 367 687

Last updated: 12 June 2024